More recently, I’ve been working as a TSA (Table Side Assistant as we call them here)—also known as a Veterinary Assistant. Yet again, I hear, “Oh, you’re just an assistant. You just play with puppies and kittens all day.”
Taking Charge in the Exam Room
When I’m in the TSA role, my job is to get clients and patients into the exam room, take a thorough history on the pet, and get the pet’s vital signs. I need to know the right questions to ask to gather the information my veterinarian will need. I must also be aware of normal pet vital signs because, at least once a day, one of our pet parents (or their children) will ask.
Understanding Animal Behavior
I have to be able to tell if a pet is getting stressed or agitated with what I’m doing. I need to react quickly in emergencies or when a pet tries to bite or scratch. Recognizing an emergency situation and knowing what to do while staying calm is crucial.
Supporting Reception and Technicians
As a TSA, I also assist our veterinary receptionists when things get hectic. I answer phones when they’re ringing off the hook, admit and discharge patients, assist clients with food or medication questions, and complete transactions for visits or purchases that day.
Often, I help our technicians in the back of the clinic with tasks ranging from radiographs (“x-rays”) to restraint for blood draws, as well as running blood, urine, and fecal samples.
Medication and Communication
I have to know which medication is which and ensure I fill the veterinarian’s prescriptions correctly. Deciphering the veterinarian’s shorthand is part of the job. I also need to know what my veterinarian requires to conduct a thorough physical examination. Additionally, understanding and translating records from other veterinary clinics and emergency clinics is essential to ensure our patients receive the care they need.
Guiding Pet Parents
I explain to pet parents what I’m doing, what the veterinarian is going to do, and outline the options the veterinarian is recommending. I must be able to answer any questions our pet parents may have or quickly find out the answer. Creating and explaining treatment plans (“estimates”) is another critical part of my role.
There Is No "Just a..." in Veterinary Care
As you can see, there is no “I’m just a…” when you work in the veterinary field. You can’t be “just a receptionist,” “just a kennel attendant,” or “just an assistant”—you wouldn’t last very long.
Written by: Kathy Raepple